After-sale Service
AFTER-SALES SERVICE
TAIMES provides the installation video through a USB drive.
TAIMES offers remote training for you and your employees. We will set up an FTP account containing all the necessary technical documents. We will guide you step by step to install the new UV printer.
TAIMES provides a 1-year warranty (excluding printheads and consumables) for your peace of mind. We offer top-notch technical support via phone, email and online video, so you can contact us anytime you encounter a problem or difficulty.
Don't worry if the issue could not be resolved remotely. TAIMES will arrange for a professional technician to provide on-site service.
Professional and technical
personnel door-to-door serviceDebug all hardware and software
Complete equipment installation, commissioning,start-up and operation on time
TAIMES engineers will provide Detailed technical training support
Pre-sale service
According to customer requirements, provide professional technical guidance, equipment and printing solutions and other information services. Customers can make an appointment to visit the equipment and factory, we have professional sales consultants and technical engineers reception, And provide free proofing service.
Sale of services
Actually inspect the machine site, and assist customers in planning and designing the
production site, water and electrical installation, etc.Ensure machine delivery on time,actively cooperate with customers on site equipment installation and commissioning, to ensure fast production.Train customer operators in strict accordance with equipment operation procedures to ensure that they are proficient in equipment operation, maintenance and safe use.
After-sales service
The whole machine is guaranteed for one year (except for consumables), and free software and printing scheme upgrade service is provided during the warranty period. We provide lifelong equipment maintenance and maintenance, technical training services; The booking time is 24 hours.
